Terms & Conditions
Welcome to Isla Candles. These terms and conditions outline the rules and regulations for the use of our website.
By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Isla Candles' website if you do not accept all of the terms and conditions stated on this page.
Our Services
a. Orders and Payments. All orders are subject to availability and acceptance; full payment via accepted methods such as PayPal, Visa, debit, or credit card is required at the time of ordering.
b. Shipping. We aim to process and ship orders within 2 to 3 business days. However, please allow additional time during busy periods.
c. Returns and Exchanges. We accept returns and exchanges within 7 days of delivery for unused items in their original packaging and resalable condition. Customers are responsible for return shipping costs, except in cases where the item received was damaged or incorrect.
d. Damaged and Faulty Items. In the rare event that you receive a damaged or faulty item, please contact us within [number] days of delivery with photos, and we will provide a replacement or issue a refund upon assessment.
e. Privacy Policy. We respect your privacy and handle personal information in accordance with our Privacy Policy.